Refund policy

REFUND POLICY

Last updated: June 23, 2026

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@thek99.com. Please note that returns must be sent to the following address:

MERA TRADING LLC (k99)
30 N Gould St Ste R
Sheridan, WY 82801
United States

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at support@thek99.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. For damaged or defective products, we may request photos of the damage to expedite the resolution.

Exceptions / Non-Returnable Items
The following items cannot be returned:

- Opened or used personal care goods (including opened pet wipes, opened grooming products, and any hygiene-related items where the original seal has been broken)
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

If you are unsure whether your item qualifies for a return, please contact us at support@thek99.com before initiating a return request.

Exchanges
The fastest way to get the item you want is to return the item you have (once the return is accepted) and make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. As above, the item must be unopened, unused, and in its original sealed packaging. You will also need the receipt or proof of purchase. For hygiene-sealed products such as pet wipes, the right of withdrawal does not apply once the seal has been broken, in accordance with EU consumer protection law.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@thek99.com. Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).